Return / Refund / Exchange Policy
RETURN / EXCHANGE / REFUND POLICIES
CHANGE YOUR MIND - No Problem:
MOST Items may be returned within 2 weeks (14 days) of confirmed delivery, unless specifically noted within Original Item Listing. If more than 14 days has passed since delivery, we will consider circumstances but, unfortunately cannot guarantee approval of refund or exchange.
To complete your "CHANGE OF MIND" return, contact us to receive a RMA (Return Merchandise Authorization) which will initiate instructions on how to proceed. PLEASE NOTE: Items being returned based on "Change of Mind", refund will automatically be reduced by MY original shipping cost OR a 10% Restocking Fee.
To be eligible for a "CHANGE OF MIND" return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and return shipping is responsibility of the Buyer. For this reason it is strongly suggested this form of return is sent using a method of shipping which is verifiable, track-able, and preferably INSURED.
If you are returning and item valued over $75, you are required to use a track-able / insured shipping service. This will guarantee both buyer and seller are covered for any potential "In-Transit" issues that may occur.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received item and in process of completing refund or exchange. This process is usually completed within 48-72 hours, and you will again be notified with Refund Confirmation Transaction Number, and exact amount.
Refunds can only be processed through your original method of payment. Please understand, depending on your financial institution, method of original payment, and payment location origination, there is sometimes a time-lapse before you see the funds returned to you, but you will have received from us a funds tracking number (as stated above).
Return Shipping Address:
Upon receiving confirmation and RMA, Return ITEM & Printed RMA to:
PG AND W
5658 NEW YORK AVE
SARASOTA, FL US 34231
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of ORIGINAL shipping will be deducted from your refund (as stated above)
DAMAGED - DEFECTIVE ITEMS / INCORRECT ITEM RECEIVED
Notification of Defect or Discrepancy
If you have received a Damaged or Defective Item OR Incorrect Items - you must notify Seller (us) within 5 business days of delivery using Notification of Defect or Discrepancy (NDD) form. This notification must include a detailed description of issue along with uploaded Photos including original packaging, clearly showing package label with tracking number visible, and, as many photos of the damaged item / items as possible. The detailed instructions are included on the NDD Form but if you have any additional questions of concerns, you may always contact us at JOANNE@PLASTICGLASSANDWAX.COM FOR CLARIFICATION OR EVEN SPECIAL REQUESTS.
We may or may not ask you to return a damaged item BUT to insure refund or exchange, require you to KEEP ITEM (INCLUDING ALL PACKING MATERIALS) IN EXACT CONDITION - until WE are notified of resolution with Shipping Carrier and forward a "RELEASE" of merchandise (this is required for insurance purposes).
WHENEVER POSSIBLE WE WILL TRY TO REPLACE DAMAGED GOODS
Of course, since many items we sell are rare and inventory limited, an Exchange may not be possible in which case a FULL REFUND will be issued using the original method of payment used during checkout. If during this process the Shipping Carrier requires the actual damaged items, WE will supply you with a PREPAID RETURN SHIPPING LABEL for the return of the damaged goods. Upon completion of your obligations (only with respect of supplying the above form and carrier required information), you will be notified and you may request a REPLACEMENT (if available) or 100% REFUND including purchase price and related shipping paid.
If you have any questions prior to or after purchase, we are here to help. Never hesitate to ask anything at all. Communication is BEST way to limit confusion as well as keep our customers HAPPY and returning!
CONTACT JOANNE@PLASTICGLASSANDWAX.COM at any time for any reason. No question is too small or inappropriate and we cannot help if not asked!
Late or missing refunds (if applicable)
If you haven’t received a refund and a "reasonable" amount of time has expired and you suspect an issue may have occurred, we ask that you first contact your Financial Institution, Credit Card Company, or check your bank account, as it may take some time before your refund is officially posted even though it has been withdrawn from our funds on its way back to you.
If you’ve done all of this and you still have not received your refund yet, please contact us at JOANNE@PLASTICGLASSANDWAX.COM